Our General Backup Policy is located below this article. If you wish to backup your website, please login to cPanel then navigate "Backup". There you must generate "full cPanel backup" — it will contain all data, including MySQL data bases and email accounts. System will notify you via email as soon as backup completes. You must download full cPanel backup file to your personal computer within 48 hours. We do not allow to store backup files (any backup files, even Joomla ones) on our servers. These backups files being purged automatically in order to conserve CPU/memory during our backup.
We run automatic weekly onsite and monthly offsite backups of your data. In the event of permanent data loss, a restoration may occur that will recover your lost files for additional fee of $10 per website. Availability of backups is NOT guaranteed.
Offsite Backups are run monthly. However, we would like to stress to all Customers how important it is to keep local backups on local computer or removable media. Reason being that there are instances where backups will run and replace Customer's backup from the previous week. If Customer have changed something since then and need that backup, chances are we will not have it. So always keep backups stored on local computer! We make no guarantees about the availability of backups. WestNIC is NOT responsible for files or any data residing on your account.
Customer must not leave backup files on the server. All backups must be generated via cPanel, downloaded to personal computer, then removed off the server within 48 hours. Old backup files will be purged without notice in order to avoid unnecessary server load associated with weekly offsite backup.
Any shared account using more than 10 GB of disk space will be removed from our offsite weekly backup servers. However, we may schedule full site backup (up to 25 GB of data) upon request. This service is free of charge and provided "as is".